What are supplementary services?
— Supplementary services are additional services provided alongside a core service to enhance the customer experience, such as convenience, advice, hospitality, and management improvements.
How can service products meet changing customer needs?
— Service products can meet changing customer needs by continuously adapting and evolving to provide solutions that align with customer preferences and expectations.
What is the role of convenience in service products?
— Convenience plays a crucial role in service products as it aims to make the customer experience easier and more efficient, providing them with time-saving solutions.
How do supplementary services enhance service products?
— Supplementary services enhance service products by adding value and improving the overall customer experience, offering additional benefits beyond the core service.
Why are management improvements important in service products?
— Management improvements are important in service products as they help streamline processes, increase efficiency, and ensure a smooth and effective delivery of the service to customers.
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