Prioritizing Culture for Successful Scaling: Insights from Former Hulu CEO
This article is a summary of a YouTube video "Scaling Culture | Jason Kilar, former Hulu CEO" by Y Combinator
TLDR Culture is key to successful scaling, and companies like Disney and Amazon prioritize values and principles through mechanisms like Disney University and the "Just Do It" award.
Culture is key to successful scaling, and it's about how you act when no one is looking.
A comic-strip landed a guy an internship at Disney, and the company's success is due to their culture defined by Walt Disney's values and principles.
Disney University teaches the values and principles of the company to all employees, while Amazon's "just do it" award helps scale values and principles across a large organization.
Amazon's "Just Do It" award rewards employees who exhibit good judgment and take action consistent with the company's principles, as demonstrated by an employee who suggested turning off vending machine lights to save electricity and lower prices for consumers.
A well-intentioned sign-in process for dogs at the PEC Med Building was deemed ridiculous and abolished.
Amazon's culture of healthy debate and commitment to values is a key reason for its success.
Inventing authentic mechanisms is crucial for successful scaling, as advised by Michael Dell to Amazon's founders.
Jeff believes leaders can learn from Walt Disney and Amazon, Hulu focuses on unique aesthetics, and being thoughtfully stubborn means sticking with what works and experimenting with mechanisms.