Culture is key to successful scaling, and it's about how you act when no one is looking.
Jason discusses his observations on culture and how to efficiently scale it based on his professional experiences at Disney, Amazon, Hulu, and Vessel.
Culture is about how you act when no one is looking, and it is important for companies that want to scale successfully.
Growing up in Pittsburgh, Kennywood Park and its iconic ride, the Jackrabbit, were a big part of the speaker's childhood memories, and their first family vacation outside of Pennsylvania required a 12 passenger van to accommodate their family of eight.
Seeing the design, force perspective, narrative, and storytelling of Disney's Magic Kingdom changed the speaker's world and sparked an adventure to learn about and work for the Walt Disney Company.
A comic-strip landed a guy an internship at Disney, and the company's success is due to their culture defined by Walt Disney's values and principles.
The speaker got an internship at Disney by sending a comic-strip of himself to Michael Eisner demonstrating his unique capabilities.
Disney's success at creating something at scale is due in part to their culture, which was explicitly defined by Walt Disney.
Walt Disney was explicit and backed up his values and principles through his actions, emphasizing the importance of attention to detail and quality, as demonstrated by his habit of picking up litter in the theme park.
Disney University teaches the values and principles of the company to all employees, while Amazon's "just do it" award helps scale values and principles across a large organization.
Disney University is a mechanism created by Walt Disney to teach the values and principles of the company to all employees, which is crucial for maintaining a culture of attention to detail and quality as the company scales.
The speaker worked at Amazon for nine years, overseeing the books, music, and video businesses and later running worldwide application software.
Jeff Bezos wrote 14 explicit leadership principles for Amazon that are inspirational and precise.
Scaling values and principles across a large organization requires more than good intentions, and Amazon's "just do it" award was an effective mechanism for achieving this.
Amazon's "Just Do It" award rewards employees who exhibit good judgment and take action consistent with the company's principles, as demonstrated by an employee who suggested turning off vending machine lights to save electricity and lower prices for consumers.
The "Just Do It" award at Amazon was given to anyone in the company and consisted of an old smelly Nike shoe.
Amazon values and rewards employees who exhibit good judgment and take action consistent with the company's principles and values, as demonstrated by the example of an employee who took initiative to move the company forward without asking permission.
An employee in a fulfillment center was rewarded for suggesting to turn off the fluorescent light bulbs in vending machines to save electricity and use the savings to lower prices for consumers.
Inventing authentic mechanisms is crucial for successful scaling, as advised by Michael Dell to Amazon's founders.
Inventing authentic and genuine mechanisms is crucial for companies to scale successfully, as advised by Michael Dell to Amazon's founders.
The speaker discussed the balance between empowering employees and disagreeing with their decisions, using Amazon's principles as an example.
Great leaders write a lot and trust their team's judgment to make the best decisions.
At Amazon, situations where a team's work is completely overturned are rare and should not happen often, and if it does, it may indicate a problem with the person in the role, according to the speaker's experience.