How did Airbnb scale their business?
— Airbnb scaled their business by focusing on design thinking, prioritizing experience, and maintaining a culture of trust through hiring the right people and designing office spaces that reflect their unique listings.
What challenges did Airbnb face in the early days?
— Airbnb struggled to gain product market fit and adoption in the early days before tipping into scale.
How did Airbnb improve their listings?
— Airbnb founders noticed that hosts in New York had bad photos of their accommodations, so they decided to take better photos themselves by sending a professional photographer to their hosts' places.
How did Airbnb handle customer feedback?
— The company quickly implemented customer feedback and updates, providing a personalized experience for customers.
How did Airbnb establish trust with their customers?
— Airbnb focused on designing for trust, creating a comfortable condition for people to say yes, and preserving a design and trust culture while scaling.
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