How can redirecting clients lead to business growth?
— By redirecting clients to more suitable options, businesses can focus on better growth opportunities and reset the relationship for increased efficiency and profitability.
What are the risks of having a big client?
— Having a big client can lead to over-servicing, being squeezed on margins, and dissatisfaction, which can negatively impact profitability and the need to constantly please them.
Why is it important to sell more to existing customers?
— Businesses often overlook the potential to increase revenue by selling more to their existing customers, which can be a valuable opportunity for growth and increased profitability.
How can people contribute to business growth?
— People, both as staff and customers, are the greatest assets for companies. Utilizing them as advocates and ambassadors can help promote services and products, leading to business growth.
What is the value of utilizing staff and customers as advocates?
— Utilizing staff and customers as advocates and ambassadors can help businesses promote their services and products, leading to increased efficiency, profitability, and business growth.
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