Why is listening important in negotiations and conflict resolution?
— Listening is crucial in negotiations and conflict resolution because it helps us understand the other person's perspective, build rapport, and increases the likelihood of the other person listening to us.
What did Ury suggest during his meeting with the President of Venezuela?
— Ury suggested proposing a truce during Christmas to advance peace after listening to President Chavez and understanding his perspective.
How can genuine listening be achieved?
— Genuine listening involves putting ourselves in the other person's shoes, tuning into their wavelength, and listening not just for what's being said, but for what's not being said, including underlying emotions, feelings, and needs.
What was Abilio's deepest need during the negotiation process?
— Abilio's deepest need was freedom, and once this was understood, the negotiation process became easier and resulted in a settlement that left both sides satisfied.
How can conflicts be prevented?
— Conflicts can be prevented by promoting listening as a core skill in schools and all aspects of life, as teaching listening can lead to a happier and more peaceful world.
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