What is the key to startup success?
— The key to startup success is caring about customers, building relationships with them, and gaining insights through empathy and personal connections.
How did Airbnb show empathy for its users?
— Airbnb helped their hosts improve their photos despite knowing they were losing money, showing empathy for the users.
What did Brex founders do to quickly ship their product?
— Brex founders spent time with customers to quickly ship their product, building software that addresses edge cases and using themselves as guinea pigs.
What did Twitch do to help streamers make money?
— Twitch helped streamers make money and quit their jobs by splitting revenue with them.
Why is caring about customers important for startups?
— Caring about customers and spending time with them one-on-one can create value and accelerate learning, which is often overlooked by founders.
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