17:44 Embrace change and let customers dictate your business to become "default alive" by cutting costs, raising prices, and having enough money in the bank to not rely on VC funding.
- Let your customers dictate your business and embrace change to become "default alive" by having enough money in the bank based on current expenses to not run out of money without raising another dollar.
- The company had to make a difficult decision to focus on building a real business and cut costs, including marketing, in order to stand on its own without relying on VC funding.
- The company had to raise prices in areas where they were offering something at an unrealistic price, which was a difficult decision but ultimately allowed for healthy growth and profitability.