Why is psychological safety important in the workplace?

Psychological safety is crucial for individuals to feel comfortable speaking up with concerns, questions, ideas, and mistakes, leading to better teams and high performance.

How does impression management affect speaking up in the workplace?

People often choose to remain silent in the workplace to avoid looking ignorant, incompetent, intrusive, or negative, which hinders psychological safety and innovation.

What did the speaker's study on medication errors in hospitals reveal?

The study found that better teams were making more mistakes, not fewer, but were more willing to discuss and report them due to a climate of openness.

What can leaders do to create psychological safety in the workplace?

Leaders can create psychological safety by framing work as a learning problem, acknowledging their own fallibility, and modeling curiosity by asking questions.

Why is psychological safety crucial in workplaces with uncertainty and interdependence?

Psychological safety is crucial in such workplaces to ensure employees are not in the anxiety zone and can reach the high performance and learning zone.

Creating a Safe Workplace: Boosting Team Performance | TEDxHGSE

Name: Creating a Safe Workplace: Boosting Team Performance | TEDxHGSE
Uploaded: 2023-07-19 04:08:39
Description: Psychological safety in the workplace is crucial for individuals to speak up with concerns, questions, ideas, and mistakes, leading to better teams and high performance.

This article is a summary of a YouTube video "Building a psychologically safe workplace | Amy Edmondson | TEDxHGSE" by TEDx Talks

TLDR Psychological safety in the workplace is crucial for individuals to speak up with concerns, questions, ideas, and mistakes, leading to better teams and high performance.

Key insights

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The fear of looking ignorant, incompetent, intrusive, or negative often prevents individuals from speaking up and contributing in the workplace.
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The importance of a climate of openness in teams, allowing for reporting and resolving mistakes.
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"Now, you might want to know, What was the sorting rule in this chart? It looked at first like I was trying to get it from highest error rates to lowest... No. These are sorted by the research assistant's ratings of the openness of the climate." - The openness of the work environment, rather than error rates, was the determining factor in the sorting of units, highlighting the importance of psychological safety in fostering a safe and open workplace.
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Psychological safety in the workplace is crucial for avoiding potential catastrophes and allowing for the inclusion of everyone's voices and perspectives.
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Psychological safety is not about motivation, but about creating an environment where people can engage and not be afraid of each other.

Q&A

Why is psychological safety important in the workplace?

— Psychological safety is crucial for individuals to feel comfortable speaking up with concerns, questions, ideas, and mistakes, leading to better teams and high performance.
How does impression management affect speaking up in the workplace?

— People often choose to remain silent in the workplace to avoid looking ignorant, incompetent, intrusive, or negative, which hinders psychological safety and innovation.
What did the speaker's study on medication errors in hospitals reveal?

— The study found that better teams were making more mistakes, not fewer, but were more willing to discuss and report them due to a climate of openness.
What can leaders do to create psychological safety in the workplace?

— Leaders can create psychological safety by framing work as a learning problem, acknowledging their own fallibility, and modeling curiosity by asking questions.
Why is psychological safety crucial in workplaces with uncertainty and interdependence?

— Psychological safety is crucial in such workplaces to ensure employees are not in the anxiety zone and can reach the high performance and learning zone.

Timestamped Summary

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00:00
Three workplace scenarios where silence was chosen over speaking up, emphasizing the importance of using your voice when needed.
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01:28
To avoid negative perceptions, people often hide their weaknesses and avoid questioning or criticizing in the workplace.
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02:35
Psychological safety in the workplace fosters innovation and better organization by encouraging individuals to speak up with concerns, questions, ideas, and mistakes.
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04:06
Better teams in hospitals make more medication errors, according to a study.
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05:34
Better teams prioritize openness and communication, leading to more willingness to discuss and report mistakes.
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06:17
Some units were more willing and able to discuss errors, known as psychological safety.
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07:24
Leaders should create psychological safety by framing work as a learning problem, acknowledging their own fallibility, and modeling curiosity, while embracing a growth mindset that values both excellence and accountability.
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09:18
Psychological safety is key in the workplace to allow for engagement and high performance, but motivation is equally important to avoid apathy and missed opportunities.