Why is psychological safety important in the workplace?
— Psychological safety is crucial for individuals to feel comfortable speaking up with concerns, questions, ideas, and mistakes, leading to better teams and high performance.
How does impression management affect speaking up in the workplace?
— People often choose to remain silent in the workplace to avoid looking ignorant, incompetent, intrusive, or negative, which hinders psychological safety and innovation.
What did the speaker's study on medication errors in hospitals reveal?
— The study found that better teams were making more mistakes, not fewer, but were more willing to discuss and report them due to a climate of openness.
What can leaders do to create psychological safety in the workplace?
— Leaders can create psychological safety by framing work as a learning problem, acknowledging their own fallibility, and modeling curiosity by asking questions.
Why is psychological safety crucial in workplaces with uncertainty and interdependence?
— Psychological safety is crucial in such workplaces to ensure employees are not in the anxiety zone and can reach the high performance and learning zone.
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