How can challenging conversations be made easier and more effective?
— Challenging conversations can be made easier and more effective by understanding diverse leadership styles and cultures.
What is the importance of focusing on our own awareness of emotions during challenging conversations?
— Focusing on our own awareness of emotions during challenging conversations helps us become better listeners and communicate more effectively.
What is the three-step feedback model?
— The three-step feedback model involves slowing down, reflecting on goals, and focusing on listening to facilitate effective communication.
How can emotions be managed in challenging communication situations?
— Emotions can be managed in challenging communication situations by acknowledging and expressing the range of emotions felt, creating a more resonant and connecting conversation.
How can space be created for new possibilities in challenging conversations?
— Space can be created for new possibilities in challenging conversations by considering alternative perspectives, avoiding withholding important thoughts, and allowing for grace and understanding.
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