Incorporate measurements into product specs to track usage and improvement, and use events-based metrics products to track user actions.
He had a company that provided on-demand personal assistant services and he fired a customer who had unrealistic expectations.
Understand the value you're getting back and structure discounts and incentives into your sales pitch to convince organizations.
He incorporated a deadline based on a third party providing a discount to the customer to speed up the process and baked in the discount by pricing the product 15% higher.
Setting up metrics is important to know if your product is being used and to get new product ideas, and Google Analytics is good for basic website metrics, but events-based metrics products like Mixpanel, Amplitude, and Heap are better for tracking user actions.
Implementing Mixpanel is easy for technical teams and should be used to track user activity, but it's important to not track too many analytics in the beginning.
When building a product, incorporate measurements into the product spec to track usage and improvement.
Justin.tv's development cycle was based on arguments, so Kyle switched his sleeping schedule to avoid them, resulting in two months of wasted productivity; you need to track a KPI and make sure everyone in your company knows the goal.
Justin.tv's development cycle was based on arguments between three yell kids, so Kyle switched his sleeping schedule to avoid them, such as the three-month argument over the background color.
We released a web product every three months without writing anything down, resulting in two months of wasted productivity.
Launching a poorly-built feature and then brainstorming a new one if it isn't used right away is the wrong way to run a company.
Justin.tv's major product decisions, such as chat on the right and video on the left, have remained the same since 2006, and most product issues are avoided by having a process that doesn't involve arguing, writing specs, or long dev cycles.
You need to track a KPI (revenue or usage-based metric) and make sure everyone in your company knows what the goal is, and be able to report on it.