Andy Elliott announces his return to YouTube and plans to release videos three times a week, while also teaching how to handle customer rejections and become a successful salesperson.
Understand your customers' certainty levels, overcome objections, and build certainty in yourself to close the sale even when they say no.
Take immediate control and show energy and a positive attitude when meeting a customer, handle objections with confidence, and focus on serving customers at the highest level to excel in sales and handle rejection effectively.
Ask great questions to understand your customers and guide them towards a purchase, taking control of the conversation and landing them on the right car before asking for their business.
Overcome customer objections instead of diverting; the deciding factor for car purchases is the car or the dealership's deal.
When a customer says no, it's crucial to rebuild certainty and trust by reselling the value instead of being combative.
Apologize for not being the right fit, remind them of their needs, and offer a solution to their financial and safety concerns.
When a customer says no, confidently re-sell the situation and convey enthusiasm, as the goal is not if they will buy, but when they will buy.
This article is a summary of a YouTube video "What To Do When A Customer Says NO - Andy Elliott" by Andy Elliott