What is a knowledge base?
— A knowledge base is a place where content is stored to answer different questions from customers, prospects, or employees.
Why are knowledge bases important?
— Knowledge bases are important for customer experience and brand relationship.
What is needed for an effective knowledge base?
— To have an effective knowledge base, organizations need a knowledge strategy and efficient knowledge platforms.
What is the most effective knowledge management strategy?
— The most effective knowledge management strategy is a proactive approach that involves content, design, governance, and systems working together.
How should content and design be organized in a knowledge base?
— Content and design should be structured and organized into categories and useful containers to create building blocks that can be reused and reorganized to support a variety of users and processes.
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